Privacy Policy


Kendirita Tours and Travel Limited values your privacy and takes great care to protect any information you provide us with. This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Services on the website

Please read our Privacy Policy carefully to understand how we treat your personal information. By visiting the (Website) either over a browser or over a mobile app, you accept and consent to our Privacy Policy. If you do not consent to our Privacy Policy, kindly do not access our Website or provide us with any of your personal information.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

  • We only ask for personal information that we require.
  • We will only use this information to satisfy the purposes for which it was collected, such as making flight or hotel reservations.
  • We will tell you what information we have recorded about you.
  • If you would like any personal information changed or deleted, just ask.


A cookie is a file of information which is sent by a web server to a web browser and stored in your browser or your computer's hard drive. The information is then sent back to the server each time the browser requests a page from the server.

Our website uses these "cookies" to collection information to helps us provide you with a better experience by enabling us to recognize you and save your preferences, provide customized content and service, an enhanced experience of the Website and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies as most browsers allow you to reject cookies. Blocking cookies will, however, have a negative impact upon the usability of the Website.

We may use both "session" cookies and "persistent" cookies on the Website. Session cookies are deleted from your computer on closing your browser. Session cookies typically store information in the form of a session identification that does not personally identify the user. Persistent cookies on the other hand remain stored on your computer until deleted or until they reach the expiry date. Persistent cookies allow our Website to recognize you when you return, track your preferences and customize content or services for you.

First party cookies are employed on our Website to enable us to recognize you and to personalize and manage how you experience our Website.

Third party cookies that are employed on the Website are largely for advertising, statistical or add-in functionalities.We have no control over third party cookies.

Our payment services providers/online booking solution providers and loyalty program solution providers may also send you cookies. Our advertising services providers may also send you targeting cookies.

In order to understand the use of the Website, we use Google Analytics. Google Analytics generates statistical information about website use by means of cookies.

We may use add-in functionalities for enhanced user experience through third party software plug-ins. This plug-in software's may also send you cookies.

By continuing to use the Website, you agree to our use of cookies.


We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Active Information

You may voluntarily give us your personal information that identifies who you are by

  1. Creating an online account on the Website, or
  2. Filling up and submitting forms on our Website, or
  3. Filling up email subscription forms on our Website, or
  4. Filling up reservations or other forms at our hotel premises, or
  5. Filling up forms at any of our events, or
  6. Filling up forms at a trade fair in which we participated, or
  7. Corresponding with us over phone, email, online chat or other means, or
  8. Placing a reservation through our booking engine, which is hosted and managed by a third party, or
  9. Registering for our loyalty program, which is hosted and managed by a third party, or
  10. Entering an online contest, or
  11. Participating in an online survey, or
  12. Reporting a customer service request or a problem, or
  13. Submitting a review or a feedback, or
  14. Submitting a testimonial, or
  15. Enquiring about our services

Passive Information

When you visit our website, our web server automatically records some information about your visit, but does not recognize or record individual information that identifies who you are unless you actively give us personal information voluntarily that identifies who you are.

The information we record and use for statistical purposes include but is not limited to:

  • Your server address
  • The date and time of visit
  • Duration of visit
  • Number of pages viewed
  • The pages accessed and documents downloaded
  • The previous site visited
  • Type of device visited from
  • Type of browser used
  • Language preference
  • And other such analytical information


Personal data submitted on the Website may be used for:-

  • Enhancing the use of services available on the website
  • Tracking the website usage and effectiveness;
  • Improving your Website experience
  • Sending you quotations and invoices, and collecting payments from you
  • Sending you general marketing and non-marketing communications and notifications through email, sms and mobile app notifications either directly or through our marketing agency. You can inform us at any time if you no longer require
  • Communications over email. Mobile app notifications can be deactivated from your mobile phone
  • Providing third parties with information about our users for the third parties to enable their services, such as targeted advertising. However, this information will not be used to identify any individual user
  • responding to your enquiries and complaints
  • publishing information on our website or other marketing collaterals that you voluntarily shared, such as, reviews and feedbacks
  • Processing any enquiries or applications regarding job vacancies at any of our group hotels.

By using our Website, you consent to us processing your information for the purposes for which this information was collected and contacting you by SMS, email, phone, mobile app notification or any other means.


Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


We do not disclose or sell your personal information to others for use in their mailing lists or databases. We use your personal information internally and share with our service providers with or without obtaining your consent,who are third-party companies and individuals with or without obtaining your consent due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose

They include:

  1. Law enforcement agencies or governmental organizations where disclosures are required by applicable law
  2. Our group companies including but not limited to franchisees and managed companies
  3. Banks and payment gateway service providers
  4. Advertising and marketing agencies
  5. Any successors to our business
  6. Other service providers


We reserve the right to transfer all information, including your personal information, to a third party in the event of a merger, sale, liquidation, receivership or transfer of assets of our company provided that the third party agrees to adhere to the terms of our Privacy Policy.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. We will take reasonable precautions to prevent the loss, alteration or misuse of your personal information. Data relay over the internet is inherently insecure, and we do not guarantee the security of data sent over the internet.


We reserve the right to change and/or update our Privacy Policy at any time and post the revised copy on this page of the Website. If we post changes and you continue to use the Website, you will be deemed to have agreed to the revised terms of the Privacy Policy.


This Privacy Policy shall be construed and enforced in accordance with the laws of the Republic of Kenya. If any of the provisions, or portions thereof, of this Privacy Policy are found to be invalid as per the laws of the Republic of Kenya, then, that provision notwithstanding, this Privacy Policy shall remain in full force and effect and such provision or portion thereof shall be deemed omitted.


By visiting this Website, you agree to our Privacy Policy.


For any questions concerning our Privacy Policy, please do not hesitate to contact us by emailing us at

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